At ViralHoga.Com, we recognize that privacy is important. This policy applies to the services mentioned in the Terms of Use. We will always place customers before money. We understand that the information that you share with us is extremely personal, and we go the extra mile to maintain its privacy. This Policy is published and maintained by Voyage Partner Pvt Ltd. This Policy applies to the website of ViralHoga.Com, www.viralhoga.com.in We may change this policy from time to time by updating this page. You should check this page from time to time to review the then-current policy because they are binding on you.
By accessing this Site, you give an implied consent and agree to the terms of this policy and that information furnished by you is lawful, true and correct and do not violate or infringe any laws. In case of any violations, infringement, furnishing of wrongful or unauthorized information, ViralHoga.Com shall not be liable for same.
Information we collect about you
We may collect personal information that can identify you such as your name and email address, your gender, age, your pin code, demographic information and such other information as may be required. When you provide personal information such as your contact book through our website or app, the information is sent to servers located in India and other countries around the world.
We may also collect and store personal information about other people connected to you through phone book for eg. friends, relatives, colleagues, etc. This information is required to store because we notify and send digital gift to receiver's email id and phone number. ViralHoga.Com will not share the personal information you provide to us of your friends and family members with anyone, unless required by law, court order or to technically operate our website or service.
We automatically collect information from your browser or app when you visit ViralHoga.Com's portal. This information includes your IP address, your browser type and language, access times.
What we do with the information we gather
We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:
Provide the services that you have requested for eg receiver's email id or phone through sms and whatsapp;
Internal record keeping.
Periodically send promotional emails about special offers or other information which we think you may find interesting. From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
Manage your account and provide you with customer support;
Develop and display content tailored to your interests on our site;
Enforce our terms and conditions;
Manage our business and Perform functions as otherwise described to you at the time of collection. We do not share your personal information with others except as indicated below or when we inform you and give you an opportunity to opt out of having your personal information shared. We also may disclose your information:
In response to a court order, or a request for cooperation from law enforcement or other government agency; to establish or exercise our legal rights; to defend against legal claims; or as otherwise required by law. In such cases, we may raise or waive any legal objection or right available to us. When we believe disclosure is appropriate in connection with efforts to investigate, prevent, or take other action regarding illegal activity, suspected fraud or other wrongdoing; to protect and defend the rights, property or safety of our company, our users, our employees, or others; to comply with applicable law or cooperate with law enforcement; or to enforce our website terms and conditions or other agreements or policies. In connection with a substantial corporate transaction, such as the sale of our business, a divestiture, merger, consolidation, or asset sale, or in the unlikely event of bankruptcy.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to other websites
Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question. Controlling your personal information
We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. We may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.
If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at (email address). We will promptly correct any information found to be incorrect.
Visiting our websites from outside India This Privacy Policy is intended to cover collection of information on our website from persons who are ordinarily resident in India. If you are visiting our website from outside India, please be aware that your information may be transferred to, stored, and processed in India where our servers are located and our central database is operated. The data protection and other laws of India and other countries might not be as comprehensive as those in your country. Please be assured that we seek to take reasonable steps to ensure that your privacy is protected. By using our services, you understand that your information may be transferred to our facilities and those third parties with whom we share it as described in this privacy policy.
By accessing this Site, certain information about you, such as Internet protocol (IP) addresses, navigation through the Site, the systems and programs used and the time spent, along with other similar information, may be stored on our servers.
Such stored information may not specifically identify you. Please be informed that the same may be used by us for web site traffic analysis or for such other purposes as we may deem appropriate.
If you provide unique identifying information, such as name, address and other information on forms stored on this Site, such information may be used for statistical and/or other purposes and may or may not be published for access by other entities with whom we have a commercial relationship. We assume no responsibility for the security of this information and shall not be held liable or responsible to bear or pay any monies to any person whatsoever from our usage of the information made available to us on this Site.
This document shall be read and interpreted in accordance with Indian law, without regard to conflict of law provisions subject to the exclusive jurisdiction of the appropriate courts located in Delhi, India.
How user can ask for data to be deleted?
You should contact the organisation and let them know what personal data you want them to erase. In order to do that, You can visit www.viralhoga.com/contact-us for the same. Privacy Grievances If you have any questions about this privacy, wish to excerise your rights, have concerns about privacy of your data or any privacy related grievances in respect of the platform, then please register your complaint with a through description via email to operations@viralhoga.com addressed to our grievances officer Mr. Jatin Jain
Return & Refunds
If you feel the product is defective or incomplete please contact us immediately and we will work out a solution to your satisfaction. Products can be returned within 10 days in case of defects or functional problems. You will need to send these back to us to get credit for the amount paid.
Refunds are always made to the person who made the purchase, and if originally purchased by credit or debit card, the refund will be credited by cheque or to the original card / account, within a period of 7-10 working days.
We want you to be extremely satisfied with your order from ViralHoga.Com. If you are not completely satisfied with your unused order (Order not completed) or prefer a different service, please let us know within the 10-day return period. We may in our sole discretion offer you a choice among the following options:
(i) a replacement for the services you ordered.
(ii) a reasonable substitute services for you to consider.
(iii) credits you can use to make future purchases from the ViralHoga.Com.
(iv) a full refund of your purchase price for returned services.
Order cancellations by ViralHoga.Com App or Website www.viralhoga.com Sometimes we have to cancel an order for reasons beyond our control. We will do our best to notify you as soon as possible and do everything we can to offer an alternative date or product. In cases where you would rather prefer a refund, we shall reimburse the entire amount paid for the product.
Order cancellations by customer
Refund of order cancellations from a customer’s end depends entirely on the nature of the product and the time of cancellation.
Orders once placed cannot be cancelled, unless ViralHoga.Com is unable to fulfil the order in any way. In case of cancellation of order after delivery of the service, please get in touch with us within 48 hours of delivery of the service and we shall work on a mutually agreeable solution.
Delivery
All Services can be sent to you, directly to the recipient, or to another address at your request.
Please ensure the correct delivery address with phone number in your order. We are not responsible for any delays or non-delivery that results from incorrect addresses, or email id.
We work with various delivery partners and try our best to get it delivered on the date and time requested. However, in certain cases, there could be delays.
